Ausschreibung: Systemdienstleistungen und Unterstützungsdienste 2010/S 3-003102 - D-Hannover Wartung von Fernmeldeeinrichtungen Fernsprech- und Datenübertragungsdienste Systemdienstleistungen und Unterstützungsdienste Help-Desk Datendienste Datennetzverwaltungs- und -unterstützungsdienste Mit der Datenverarbeitung verbundene Verwaltungsdienste Computerunterstützung und -beratung Computernetze Druckereidienste und verbundene Dienstleistungen des Druckgewerbes Dokument Nr...: 3102-2010 (ID: 2010010604591425818) Veröffentlicht: 06.01.2010 * BEKANNTMACHUNG SEKTOREN Dienstleistungsauftrag ABSCHNITT I: AUFTRAGGEBER I.1) NAME, ADRESSEN UND KONTAKTSTELLE(N): E.ON IS GmbH, as provider of IT- and telecommunication services for other entities of the E.ON group, Humboldtstrasse 33, Kontakt Tim Reuper, 30169 Hannover, GERMANY. E-Mail: Vendor.Management@eon.com. Fax +49 51112178-384. Internet-Adresse(n): Hauptadresse des Auftraggebers: http://www.eon-is.com and http://www.eon.com. Weitere Auskünfte erteilen: die oben genannten Kontaktstellen. Verdingungs-/Ausschreibungs- und ergänzende Unterlagen (einschließlich Unterlagen für ein dynamisches Beschaffungssystem) sind erhältlich bei: den oben genannten Kontaktstellen. Angebote/Anträge auf Teilnahme sind zu richten an: die oben genannten Kontaktstellen. ABSCHNITT II: AUFTRAGSGEGENSTAND II.1) BESCHREIBUNG II.1.6) Gemeinsames Vokabular für öffentliche Aufträge (CPV): 72250000, 72300000, 72600000, 72700000, 72510000, 79800000, 72253100, 72315000, 64210000, 50330000. Beschreibung: Systemdienstleistungen und Unterstützungsdienste. Datendienste. Computerunterstützung und -beratung. Computernetze. Mit der Datenverarbeitung verbundene Verwaltungsdienste. Druckereidienste und verbundene Dienstleistungen des Druckgewerbes. Help-Desk. Datennetzverwaltungs- und -unterstützungsdienste. Fernsprech- und Datenübertragungsdienste. Wartung von Fernmeldeeinrichtungen. ABSCHNITT IV: VERFAHREN IV.3) VERWALTUNGSINFORMATIONEN IV.3.3) Bedingungen für die Aushändigung von Verdingungs-/Ausschreibungs- und ergänzenden Unterlagen: IV.3.4) Schlusstermin für den Eingang der Angebote bzw. Anträge auf Teilnahme: 26.1.2010 - 23:59. IV.3.5) Sprache(n), in der (denen) Angebote oder Anträge auf Teilnahme verfasst werden können: Englisch. Sonstige:Official language of the tender is English. However, certificates and official documents issued by judicial or administrative authorities in Germany may be submitted in German language. Any other official judicial or administrative documents shall be translated and submitted into German or English language. OT: CONTRACT NOTICE UTILITIES Services SECTION I: CONTRACTING ENTITY I.1) NAME, ADDRESSES AND CONTACT POINT(S): E.ON IS GmbH, as provider of IT- and telecommunication services for other entities of the E.ON group, Humboldtstrasse 33, Contact: Tim Reuper, 30169 Hannover, GERMANY. E-mail: Vendor.Management@eon.com. Fax +49 51112178-384. Internet address(es): General address of the contracting entity: http://www.eon-is.com and http://www.eon.com. Further information can be obtained at: As in above-mentioned contact point(s). Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained at: As in above-mentioned contact point(s). Tenders or requests to participate must be sent to: As in above-mentioned contact point(s). I.2) MAIN ACTIVITY OR ACTIVITIES OF THE CONTRACTING ENTITY: Production, transport and distribution of gas and heat Electricity. SECTION II: OBJECT OF THE CONTRACT II.1) DESCRIPTION II.1.1) Title attributed to the contract by the contracting entity: Outsourcing of managed IT infrastructure services related to data center, end-user computing and network services within E.ON group. II.1.2) Type of contract and location of works, place of delivery or of performance: Services. Service category: No 7. Main place of performance: expected countries in scope as defined in section Annex B (point 5). II.1.3) The notice involves: The establishment of a framework agreement. II.1.4) Information on framework agreement: Framework agreement with several operators Maximum number of participants to the framework agreement envisaged:3. Duration of the framework agreement Duration in months: 66 Estimated total value of purchases for the entire duration of the framework agreement Estimated value excluding VAT Range: between 2 618 000 000,00 and 3 332 000 000,00 EUR. II.1.5) Short description of the contract or purchase(s): Outsourcing of managed IT infrastructure services related to data center (lot 1), end-user computing (lot 2) and network services (lot 3) within E.ON group, including transfer of staff, third party contracts and assets. II.1.6) Common procurement vocabulary (CPV): 72250000, 72700000, 72300000, 72600000. II.1.7) Contract covered by the Government Procurement Agreement (GPA): No. II.1.8) Division into lots: Yes. Tenders should be submitted for: one or more lots. II.1.9) Variants will be accepted: No. II.2) QUANTITY OR SCOPE OF THE CONTRACT II.2.1) Total quantity or scope: Data center, end-user computing and network services for approx. 80,000 end-users, across 5,000 sites within expected countries in scope as defined in Annex B (point 5). II.2.2) Options: No. II.3) DURATION OF THE CONTRACT OR TIME LIMIT FOR COMPLETION: Duration in months: 66 (from the award of the contract). INFORMATION ABOUT LOTS LOT NO 1 TITLE Managed Data Center 1) SHORT DESCRIPTION: Management of all application platforms incl. Server, Storage, Database, Web Serving, Application Serving (including SAP Base), File Services, Archiving, Server Based Computing, Identity and Access Management Core Services, Enterprise Directory Services, Public Key Infrastructure (PKI) Services, Security Backend Services, Job Scheduling, Mass Printing, Base Network Services and IT Facility Operations. Service Integration, including end to end responsibility and control of Service Delivery and Service Support Processes. Management of cross tower operational integration. 2) COMMON PROCUREMENT VOCABULARY (CPV): 72300000, 72510000, 79800000. 3) QUANTITY OR SCOPE: estimated cost excluding VAT: Range: between 194 040 000,00 and 201 960 000,00 EUR. 5) ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope: Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary, Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK. Volumes:( Specific knowledge required:). DC & Technical Room size (populated rack space)(1): sqm ~7.000. Supported servers (2): Number of ~9.000. Supportes OS (central/decentral): Number of ~10.000. Storage (usable capacity): in TByte ~4.150. SAP user: Number of ~60.000. Productive SAP instance: Number of 200. Oracle instances: Number of ~2.100. DC locations (DC = datacenter): Number of 3. TR1 locations (TR = technical room european backbone): Number of 9. TR2 locations (TR = technical room): Number of 124. NWR locations (NWR = networkroom with serverassset): Number of 297. Number of pages of print per month in the data center as average: Number of ~14.000.000. FTE impacted by DC tower: 500 to 600 FTE. Thereof Germany: 270 to 320 FTE. (1) Data Center and Technical Rooms (2) incl. associated servers from lot No 2 (Managed Workplace) and lot No 3 (Managed Connectivity and Communication) Services, e.g. Servers for electronic application distribution (central and decentral). LOT NO 2 TITLE Managed Workplace 1) SHORT DESCRIPTION: Management of all office and workplace related IT devices and applications (Client, Desktop Applications, Printing, IPT-Enddevices, Mobile Devices, Peripherals and Desktop Add-Ons, local LAN Patching), Service Desk and User Account/Access Management, Local hands on services for active network components (HW) and decentral server (HW). 1st and 2nd Level support for local server based applications. 2) COMMON PROCUREMENT VOCABULARY (CPV): 72600000, 72250000, 72253100. 3) QUANTITY OR SCOPE: estimated cost excluding VAT: Range: between 118 580 000,00 and 123 420 000,00 EUR. 5) ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope: Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary, Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK. Volumes:( Specific knowledge required:). Desktops: Number of ~46.000. Laptops/Tablets: Number of ~46.000. Peripherals (Printer) (local and Network): Number of ~20.000. Tickets per month: Number of ~70.000. Managed applications: Number of ~8.000. Locations,client sites: Number of ~2.800. Users logon enabled accounts: Number of ~80.000. FTE impacted by Managed work place: Number of 700 to 850 FTE. Thereof Germany: Number of 300 to 360 FTE. LOT NO 3 TITLE Managed Connectivity and Communication 1) SHORT DESCRIPTION: Management of all communications and collaboration environments incl. office and special telephony, Audio-/Video-/ Web-Conferencing, Document sharing platforms, Presence Awareness & Instant Messaging, Email, Unified Communication Services and Telephony Contract Management, Management of the whole network infrastructure incl. WAN, Office LAN, Remote Access, Internet Access and Network Security. 2) COMMON PROCUREMENT VOCABULARY (CPV): 72700000, 72315000, 64210000, 50330000. 3) QUANTITY OR SCOPE: estimated cost excluding VAT: Range: between 153 860 000,00 and 160 140 000,00 EUR. 5) ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope: Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary, Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK. Volumes:( Specific knowledge required:). Router: Number of ~2.300 Ports ~52.000. Switch: Number of ~6.000 Ports ~260.000. Wireless: Number of ~1.400 Ports ~1.300. Firewall: Number of ~175 Ports ~1.600. LAN Ports: Number of ~300.000. Internet capacity (Up): in TByte p.a ~170. Internet capacity (down): in TByte p.a. ~350. RAS User: Number of ~25.000. E-Mail Accounts (Postoffice): Number of ~100.000 Telephone terminals (IPT): Number of ~68.000. Telephone terminals (classical telephony)PBX: Number of ~37.000. PMX/PSTN/ISDN Ports (Carrier Landline) : Number of ~6.900. WAN sites: Number of 1.300. Video conferencing systems: Number of ~250. Managed Mobile Contracts: Number of ~200.000. FTE impacted by Managed Connectivity and Communication: Number of 230 to 350 FTE. Thereof Germany: Number of 120 to 160 FTE. SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION III.1) CONDITIONS RELATING TO THE CONTRACT III.1.1) Deposits and guarantees required: The short listed applicants might be requested to submit a security for the provision of the services like a parental guarantee. Details and prerequisites will be provided for in the tender documents. III.1.2) Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them: To be detailed in the tender documents. III.1.3) Legal form to be taken by the grouping of economic operators to whom the contract is to be awarded: In case of a consortium, a joint venture or the like E.ON IS reserves the right to request them to form a specific legal form, e. g. a capital company, prior to the contract award. III.1.4) Other particular conditions to which the performance of the contract is subject: Yes. Confirmations required under this section should be submitted by all applicants (in case of consortium by each individual member). 1. The applicant has to confirm full acceptance of a Non Disclosure Agreement. In case that the applicant will qualify for the next stage, he will be requested to sign the NDA prior to receiving the tender documents. 2. The applicant must be a company with a reputation as a provider of global services in relation to the respective lot(s), with a solid financial balance sheet. 3. The applicant has to confirm, that he is authorized to sign a contract for the lots that he applies for. This authority covers delivery of services to all countries in scope of the relevant lot. If not, applicant names the legal entity, which will sign the contract. 4. The applicant has to confirm that he is compliant with the UN Global Compact Principles(CR). 5. The applicant has to confirm that the contract will be subject to German law. 6. The applicant has to confirm that he accepts a five year job guarantee for transferring employees in Germany.For further details reference is made to Annex B. 7. The applicant has to confirm that he accepts the transfer of staff in accordance with Council Directive 2001/23/EC of 12 March 2001 on the approximation of the laws of the Member States relating to the safeguarding of employees'' rights in the event of transfers of undertakings, businesses or parts of undertakings or businesses. III.2) CONDITIONS FOR PARTICIPATION III.2.1) Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers: Information and formalities necessary for evaluating if requirements are met: Documents and confirmations/statements required under this section should be submitted by all applicants (in case of consortium by each individual member). Unless otherwise requested in this Contract Notice, all information and confirmations have to be provided in writing. 1. The applicant has to provide the following information: phone no., e-mail address, postal address and a contact person. 2. The applicant has to provide a certificate (original or duly certified copies) of enrolment with the professional or trade register under the conditions laid down by the laws of the country in which the applicant is established. Furthermore, the applicant has to provide a list of its shareholders including their specific interest in it and evidence to such facts. 3. The applicant has to confirm that on the contract signature date he will have legal entities or permanent establishments in each of the following countries: Germany, United Kingdom, Sweden, Hungary, Czech Republic, Slovakia, Romania, Bulgaria, Italy and Netherlands. If this requirement is not fulfilled, applicant has to specify for which countries he is or will not be compliant. 4. The applicant has to provide a list for each of the countries under 3. where he currently has legal entities or permanent establishments in place. Applicant has to include full company name and address. Furthermore, applicant has to provide certificates (original or duly certified copies) of enrolment with the professional or trade register under the conditions laid down by the laws of the country in which the respective legal entity is established. 5. The applicant has to provide a statement that none of its employees and directors whose behavior is attributable to the applicant according to section 21 para. 2 of the German Utilities Directive (Sektorenverordnung) has been the subject of a conviction by final judgment for one or more of the reasons listed in section 21 para. 1 No. 1 to 7 of the German Utilities Directive or comparable reasons of other jurisdictions. 6. The applicant has to provide a statement according to which the applicant is not in any of the situations mentioned in section 21 para. 4 No. 1 to 5 of the German Utilities Directive. III.2.2) Economic and financial capacity: 1. The applicant has to provide an evidance for his financial ability to undertake the project in relation to the anticipated contract scope by the provision of (in case of consortium by each individual member): a) the three most recent annual reports of the applicant and, if applicable, of the company group to which applicant belongs and/or of applicants ultimate parent, including a balance sheet, profit and loss statements and any related documents published by the applicant. b) credit worthiness by submitting bank references; c) supporting evidence from a reputable independent international market research organisation that confirm the applicants market leadership position in each specific lot; d) statements regarding aa) applicants and bb) applicants group company annual turnover for the last three years and separately, the turnover in relation to the respective(e) lot(s) to which applicant intends to bid. The applicant has to provide the data for his operations both globally and for the revenues it has generated within the member countries of the European Community. 2. The applicant (in case of consortium by each individual member) has to substantiate the actual number of employees in each of the countries in scope allocated according to the different lots for which applicant intends to bid. 3. To the extent that the applicant wish to substantiate his economic and financial capacity according to No. 1 and 2 above by referring to the economic and financial capacity of a third party, e. g. a parent company or a subcontractor, then a similar evidence for the relevant third party has to be submitted. Furthermore, the applicant must prove commanding these resources in accordance with section 20 para. 3 of the German Utilities Directive. III.2.3) Technical capacity: Information and formalities necessary for evaluating if requirements are met: The applicant (in case of consortium by each individual member) is requested to. 1. specify the lot(s) for which of the applicant intends to bid. 2. to provide an evidence of his experience with regard to the services of the lot(s) for which of the applicant intends to bid. More specifically, the applicant is requested to provide the following information: a) Up to five references per lot that the applicant intends to bid for to substantiate relevant experience with E.ONs requirements. Only references that relate to contracts which were signed less than five years ago will be accepted. References should be specific (but not be longer than 10 pages each) and should specify in particular: Aa) the names of the customers and for each customer a contact person that can be contacted by E.ON IS; Bb) the duration of the respective agreement; cc) the financial magnitude (contract volume) of the respective agreement; Dd) a description of the role undertaken by the applicant on the respective reference (e. g. role as a prime contractor or as a subcontractor); Ee) a detailed description of scope and volumes with reference to the description of the lots in Annex B Section 1 Short Description that can be related back to E.ONs requirements. The applicant should at a minimum, but not limited to, include the following volume information for each reference: Lot 1 - Data center: Number of managed OS Instances and number of managed SAP instances. Lot 2 - Managed Workplace: Number of managed desktops/laptops. Lot 3 - Managed Communications and Collaboration: number of managed telephony ports and number of WAN locations. For references related to Lot 1 Data Center it is important to include references where applicant fulfills the role of service integrator, including elaboration on the size and scope of this role. b) In addition to a) the applicant (in case of consortium by each individual member) shall provide an evidence of the total global volume of managed services within the last (five years) related to the various scope components for each of the lots for which the applicant is bidding. The applicant should at a minimum, but not limited to, include the following volume information: Lot 1 - Data center: Number of managed OS Instances and number of managed SAP instances. Lot 2 - Managed Workplace: Number of managed desktops/laptops. Lot 3 - Managed Communications and Collaboration: number of managed telephony ports and number of WAN locations. 3. to provide supporting evidence regarding his experience with the transfer of IT staff in similar size and geographies, including two references not older than five years. The applicant is request to describe in detail the scope of services, the countries involved, the number of employees transferred per country. References should be specific, including client name and a contact person that can be contacted by E.ON IS. 4. To the extent that the applicant wish to substantiate his technical capacity according to No. 2 and 3 above by referring to the technical capacity of a third party, e. g. a parent company or a subcontractor, then a similar evidence for the relevant third party has to be submitted. Furthermore, the applicant must prove commanding these resources in accordance with section 20 para. 3 of the German Utilities Directive. III.2.4) Reserved contracts: No. III.3) CONDITIONS SPECIFIC TO SERVICES CONTRACTS III.3.1) Execution of the service is reservedto a particular profession: No. III.3.2) Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: No. SECTION IV: PROCEDURE IV.1) TYPE OF PROCEDURE IV.1.1) Type of procedure: Negotiated Candidates have already been selected: no. IV.2) AWARD CRITERIA IV.2.1) Award criteria: The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate. IV.2.2) An electronic auction will be used: No. IV.3) ADMINISTRATIVE INFORMATION IV.3.2) Previous publication concerning the same contract: No. IV.3.3) Conditions for obtaining specifications and additional documents: Payable documents: no. IV.3.4) Time limit for receipt of tenders or requests to participate: 26.1.2010 - 23:59. IV.3.5) Language(s) in which tenders or requests to participate may be drawn up: English. Other: Official language of the tender is English. However, certificates and official documents issued by judicial or administrative authorities in Germany may be submitted in German language. Any other official judicial or administrative documents shall be translated and submitted into German or English language. SECTION VI: COMPLEMENTARY INFORMATION VI.1) THIS IS A RECURRENT PROCUREMENT: No. VI.2) CONTRACT(S) RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY COMMUNITY FUNDS: No. VI.3) ADDITIONAL INFORMATION: Following the pre-selection process, and subject to the prior signing of the Non Disclosure Agreement, the short-listed applicants will receive the tender documents by E.ON IS and will be invited to submit their proposal. Tenders may be requested to supply additional information and to present their proposal. The applicant accepts that the contracting entity will operate the tender for this bid supported by the electronic platform Emptoris. The contracting entity expects that the applicant will put any questions re. the bid, in particular any requests for clarifications to it using the forms made available through this platform. The contracting entity reserves the right to make available any such form including its answers to any applicants. VI.5) DATE OF DISPATCH OF THIS NOTICE: 4.1.2010. -------------------------------------------------------------------------------- Database Operation & Alert Service (icc-hofmann) for: The Office for Official Publications of the European Communities The Federal Office of Foreign Trade Information Phone: +49 6082-910101, Fax: +49 6082-910200, URL: http://www.icc-hofmann.de