Ausschreibung: Systemdienstleistungen und Unterstützungsdienste 2010/S 3-003102 - D-Hannover
Wartung von Fernmeldeeinrichtungen
Fernsprech- und Datenübertragungsdienste
Systemdienstleistungen und Unterstützungsdienste
Help-Desk
Datendienste
Datennetzverwaltungs- und -unterstützungsdienste
Mit der Datenverarbeitung verbundene Verwaltungsdienste
Computerunterstützung und -beratung
Computernetze
Druckereidienste und verbundene Dienstleistungen des Druckgewerbes
Dokument Nr...: 3102-2010 (ID: 2010010604591425818)
Veröffentlicht: 06.01.2010
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BEKANNTMACHUNG SEKTOREN
Dienstleistungsauftrag
ABSCHNITT I: AUFTRAGGEBER
I.1) NAME, ADRESSEN UND KONTAKTSTELLE(N): E.ON IS GmbH, as provider of
IT- and telecommunication services for other entities of the E.ON group,
Humboldtstrasse 33, Kontakt Tim Reuper, 30169 Hannover, GERMANY. E-Mail:
Vendor.Management@eon.com. Fax +49 51112178-384.
Internet-Adresse(n):
Hauptadresse des Auftraggebers: http://www.eon-is.com and
http://www.eon.com.
Weitere Auskünfte erteilen: die oben genannten Kontaktstellen.
Verdingungs-/Ausschreibungs- und ergänzende Unterlagen (einschließlich
Unterlagen für ein dynamisches Beschaffungssystem) sind erhältlich bei:
den oben genannten Kontaktstellen.
Angebote/Anträge auf Teilnahme sind zu richten an: die oben genannten
Kontaktstellen.
ABSCHNITT II: AUFTRAGSGEGENSTAND
II.1) BESCHREIBUNG
II.1.6) Gemeinsames Vokabular für öffentliche Aufträge (CPV): 72250000,
72300000, 72600000, 72700000, 72510000, 79800000, 72253100, 72315000,
64210000, 50330000.
Beschreibung: Systemdienstleistungen und Unterstützungsdienste.
Datendienste.
Computerunterstützung und -beratung.
Computernetze.
Mit der Datenverarbeitung verbundene Verwaltungsdienste.
Druckereidienste und verbundene Dienstleistungen des Druckgewerbes.
Help-Desk.
Datennetzverwaltungs- und -unterstützungsdienste.
Fernsprech- und Datenübertragungsdienste.
Wartung von Fernmeldeeinrichtungen.
ABSCHNITT IV: VERFAHREN
IV.3) VERWALTUNGSINFORMATIONEN
IV.3.3) Bedingungen für die Aushändigung von Verdingungs-/Ausschreibungs-
und ergänzenden Unterlagen:
IV.3.4) Schlusstermin für den Eingang der Angebote bzw. Anträge auf
Teilnahme: 26.1.2010 - 23:59.
IV.3.5) Sprache(n), in der (denen) Angebote oder Anträge auf Teilnahme
verfasst werden können: Englisch.
Sonstige:Official language of the tender is English. However, certificates
and official documents issued by judicial or administrative authorities in
Germany may be submitted in German language. Any other official judicial
or administrative documents shall be translated and submitted into German
or English language.
OT: CONTRACT NOTICE UTILITIES
Services
SECTION I: CONTRACTING ENTITY
I.1) NAME, ADDRESSES AND CONTACT POINT(S): E.ON IS GmbH, as provider of
IT- and telecommunication services for other entities of the E.ON group,
Humboldtstrasse 33, Contact: Tim Reuper, 30169 Hannover, GERMANY. E-mail:
Vendor.Management@eon.com. Fax +49 51112178-384.
Internet address(es):
General address of the contracting entity: http://www.eon-is.com and
http://www.eon.com.
Further information can be obtained at: As in above-mentioned contact
point(s).
Specifications and additional documents (including documents for a dynamic
purchasing system) can be obtained at: As in above-mentioned contact
point(s).
Tenders or requests to participate must be sent to: As in above-mentioned
contact point(s).
I.2) MAIN ACTIVITY OR ACTIVITIES OF THE CONTRACTING ENTITY: Production,
transport and distribution of gas and heat
Electricity.
SECTION II: OBJECT OF THE CONTRACT
II.1) DESCRIPTION
II.1.1) Title attributed to the contract by the contracting entity:
Outsourcing of managed IT infrastructure services related to data center,
end-user computing and network services within E.ON group.
II.1.2) Type of contract and location of works, place of delivery or of
performance: Services.
Service category: No 7.
Main place of performance: expected countries in scope as defined in
section Annex B (point 5).
II.1.3) The notice involves: The establishment of a framework agreement.
II.1.4) Information on framework agreement: Framework agreement with
several operators
Maximum number of participants to the framework agreement envisaged:3.
Duration of the framework agreement Duration in months: 66
Estimated total value of purchases for the entire duration of the
framework agreement
Estimated value excluding VAT
Range: between 2 618 000 000,00 and 3 332 000 000,00 EUR.
II.1.5) Short description of the contract or purchase(s): Outsourcing of
managed IT infrastructure services related to data center (lot 1),
end-user computing (lot 2) and network services (lot 3) within E.ON group,
including transfer of staff, third party contracts and assets.
II.1.6) Common procurement vocabulary (CPV): 72250000, 72700000,
72300000, 72600000.
II.1.7) Contract covered by the Government Procurement Agreement (GPA):
No.
II.1.8) Division into lots: Yes.
Tenders should be submitted for: one or more lots.
II.1.9) Variants will be accepted: No.
II.2) QUANTITY OR SCOPE OF THE CONTRACT
II.2.1) Total quantity or scope: Data center, end-user computing and
network services for approx. 80,000 end-users, across 5,000 sites within
expected countries in scope as defined in Annex B (point 5).
II.2.2) Options: No.
II.3) DURATION OF THE CONTRACT OR TIME LIMIT FOR COMPLETION: Duration in
months: 66 (from the award of the contract).
INFORMATION ABOUT LOTS
LOT NO 1
TITLE Managed Data Center
1) SHORT DESCRIPTION: Management of all application platforms incl.
Server, Storage, Database, Web Serving, Application Serving (including SAP
Base), File Services, Archiving, Server Based Computing, Identity and
Access Management Core Services, Enterprise Directory Services, Public Key
Infrastructure (PKI) Services, Security Backend Services, Job Scheduling,
Mass Printing, Base Network Services and IT Facility Operations.
Service Integration, including end to end responsibility and control of
Service Delivery and Service Support Processes. Management of cross tower
operational integration.
2) COMMON PROCUREMENT VOCABULARY (CPV): 72300000, 72510000, 79800000.
3) QUANTITY OR SCOPE: estimated cost excluding VAT:
Range: between 194 040 000,00 and 201 960 000,00 EUR.
5) ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope:
Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary,
Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK.
Volumes:( Specific knowledge required:).
DC & Technical Room size (populated rack space)(1): sqm ~7.000.
Supported servers (2): Number of ~9.000.
Supportes OS (central/decentral): Number of ~10.000.
Storage (usable capacity): in TByte ~4.150.
SAP user: Number of ~60.000.
Productive SAP instance: Number of 200.
Oracle instances: Number of ~2.100.
DC locations (DC = datacenter): Number of 3.
TR1 locations (TR = technical room european backbone): Number of 9.
TR2 locations (TR = technical room): Number of 124.
NWR locations (NWR = networkroom with serverassset): Number of 297.
Number of pages of print per month in the data center as average: Number
of ~14.000.000.
FTE impacted by DC tower: 500 to 600 FTE.
Thereof Germany: 270 to 320 FTE.
(1) Data Center and Technical Rooms
(2) incl. associated servers from lot No 2 (Managed Workplace) and lot No
3 (Managed Connectivity and Communication) Services, e.g. Servers for
electronic application distribution (central and decentral).
LOT NO 2
TITLE Managed Workplace
1) SHORT DESCRIPTION: Management of all office and workplace related IT
devices and applications (Client, Desktop Applications, Printing,
IPT-Enddevices, Mobile Devices, Peripherals and Desktop Add-Ons, local LAN
Patching),
Service Desk and User Account/Access Management,
Local hands on services for active network components (HW) and decentral
server (HW). 1st and 2nd Level support for local server based
applications.
2) COMMON PROCUREMENT VOCABULARY (CPV): 72600000, 72250000, 72253100.
3) QUANTITY OR SCOPE: estimated cost excluding VAT:
Range: between 118 580 000,00 and 123 420 000,00 EUR.
5) ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope:
Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary,
Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK.
Volumes:( Specific knowledge required:).
Desktops: Number of ~46.000.
Laptops/Tablets: Number of ~46.000.
Peripherals (Printer) (local and Network): Number of ~20.000.
Tickets per month: Number of ~70.000.
Managed applications: Number of ~8.000.
Locations,client sites: Number of ~2.800.
Users logon enabled accounts: Number of ~80.000.
FTE impacted by Managed work place: Number of 700 to 850 FTE.
Thereof Germany: Number of 300 to 360 FTE.
LOT NO 3
TITLE Managed Connectivity and Communication
1) SHORT DESCRIPTION: Management of all communications and
collaboration environments incl. office and special telephony,
Audio-/Video-/ Web-Conferencing, Document sharing platforms, Presence
Awareness & Instant Messaging, Email, Unified Communication Services and
Telephony Contract Management,
Management of the whole network infrastructure incl. WAN, Office LAN,
Remote Access, Internet Access and Network Security.
2) COMMON PROCUREMENT VOCABULARY (CPV): 72700000, 72315000, 64210000,
50330000.
3) QUANTITY OR SCOPE: estimated cost excluding VAT:
Range: between 153 860 000,00 and 160 140 000,00 EUR.
5) ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope:
Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary,
Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK.
Volumes:( Specific knowledge required:).
Router: Number of ~2.300 Ports ~52.000.
Switch: Number of ~6.000 Ports ~260.000.
Wireless: Number of ~1.400 Ports ~1.300.
Firewall: Number of ~175 Ports ~1.600.
LAN Ports: Number of ~300.000.
Internet capacity (Up): in TByte p.a ~170.
Internet capacity (down): in TByte p.a. ~350.
RAS User: Number of ~25.000.
E-Mail Accounts (Postoffice): Number of ~100.000
Telephone terminals (IPT): Number of ~68.000.
Telephone terminals (classical telephony)PBX: Number of ~37.000.
PMX/PSTN/ISDN Ports (Carrier Landline) : Number of ~6.900.
WAN sites: Number of 1.300.
Video conferencing systems: Number of ~250.
Managed Mobile Contracts: Number of ~200.000.
FTE impacted by Managed Connectivity and Communication: Number of 230 to
350 FTE.
Thereof Germany: Number of 120 to 160 FTE.
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1) CONDITIONS RELATING TO THE CONTRACT
III.1.1) Deposits and guarantees required: The short listed applicants
might be requested to submit a security for the provision of the services
like a parental guarantee. Details and prerequisites will be provided for
in the tender documents.
III.1.2) Main financing conditions and payment arrangements and/or
reference to the relevant provisions regulating them: To be detailed in
the tender documents.
III.1.3) Legal form to be taken by the grouping of economic operators to
whom the contract is to be awarded: In case of a consortium, a joint
venture or the like E.ON IS reserves the right to request them to form a
specific legal form, e. g. a capital company, prior to the contract award.
III.1.4) Other particular conditions to which the performance of the
contract is subject: Yes.
Confirmations required under this section should be submitted by all
applicants (in case of consortium by each individual member).
1. The applicant has to confirm full acceptance of a Non Disclosure
Agreement. In case that the applicant will qualify for the next stage, he
will be requested to sign the NDA prior to receiving the tender documents.
2. The applicant must be a company with a reputation as a provider of
global services in relation to the respective lot(s), with a solid
financial balance sheet.
3. The applicant has to confirm, that he is authorized to sign a contract
for the lots that he applies for. This authority covers delivery of
services to all countries in scope of the relevant lot. If not, applicant
names the legal entity, which will sign the contract.
4. The applicant has to confirm that he is compliant with the UN Global
Compact Principles(CR).
5. The applicant has to confirm that the contract will be subject to
German law.
6. The applicant has to confirm that he accepts a five year job guarantee
for transferring employees in Germany.For further details reference is
made to Annex B.
7. The applicant has to confirm that he accepts the transfer of staff in
accordance with Council Directive 2001/23/EC of 12 March 2001 on the
approximation of the laws of the Member States relating to the
safeguarding of employees'' rights in the event of transfers of
undertakings, businesses or parts of undertakings or businesses.
III.2) CONDITIONS FOR PARTICIPATION
III.2.1) Personal situation of economic operators, including requirements
relating to enrolment on professional or trade registers: Information and
formalities necessary for evaluating if requirements are met: Documents
and confirmations/statements required under this section should be
submitted by all applicants (in case of consortium by each individual
member). Unless otherwise requested in this Contract Notice, all
information and confirmations have to be provided in writing.
1. The applicant has to provide the following information: phone no.,
e-mail address, postal address and a contact person.
2. The applicant has to provide a certificate (original or duly certified
copies) of enrolment with the professional or trade register under the
conditions laid down by the laws of the country in which the applicant is
established. Furthermore, the applicant has to provide a list of its
shareholders including their specific interest in it and evidence to such
facts.
3. The applicant has to confirm that on the contract signature date he
will have legal entities or permanent establishments in each of the
following countries: Germany, United Kingdom, Sweden, Hungary, Czech
Republic, Slovakia, Romania, Bulgaria, Italy and Netherlands. If this
requirement is not fulfilled, applicant has to specify for which countries
he is or will not be compliant.
4. The applicant has to provide a list for each of the countries under 3.
where he currently has legal entities or permanent establishments in
place. Applicant has to include full company name and address.
Furthermore, applicant has to provide certificates (original or duly
certified copies) of enrolment with the professional or trade register
under the conditions laid down by the laws of the country in which the
respective legal entity is established.
5. The applicant has to provide a statement that none of its employees and
directors whose behavior is attributable to the applicant according to
section 21 para. 2 of the German Utilities Directive
(Sektorenverordnung) has been the subject of a conviction by final
judgment for one or more of the reasons listed in section 21 para. 1 No. 1
to 7 of the German Utilities Directive or comparable reasons of other
jurisdictions.
6. The applicant has to provide a statement according to which the
applicant is not in any of the situations mentioned in section 21 para. 4
No. 1 to 5 of the German Utilities Directive.
III.2.2) Economic and financial capacity: 1. The applicant has to provide
an evidance for his financial ability to undertake the project in relation
to the anticipated contract scope by the provision of (in case of
consortium by each individual member):
a) the three most recent annual reports of the applicant and, if
applicable, of the company group to which applicant belongs and/or of
applicants ultimate parent, including a balance sheet, profit and loss
statements and any related documents published by the applicant.
b) credit worthiness by submitting bank references;
c) supporting evidence from a reputable independent international market
research organisation that confirm the applicants market leadership
position in each specific lot;
d) statements regarding aa) applicants and bb) applicants group company
annual turnover for the last three years and separately, the turnover in
relation to the respective(e) lot(s) to which applicant intends to bid.
The applicant has to provide the data for his operations both globally and
for the revenues it has generated within the member countries of the
European Community.
2. The applicant (in case of consortium by each individual member) has to
substantiate the actual number of employees in each of the countries in
scope allocated according to the different lots for which applicant
intends to bid.
3. To the extent that the applicant wish to substantiate his economic and
financial capacity according to No. 1 and 2 above by referring to the
economic and financial capacity of a third party, e. g. a parent company
or a subcontractor, then a similar evidence for the relevant third party
has to be submitted. Furthermore, the applicant must prove commanding
these resources in accordance with section 20 para. 3 of the German
Utilities Directive.
III.2.3) Technical capacity: Information and formalities necessary for
evaluating if requirements are met: The applicant (in case of consortium
by each individual member) is requested to.
1. specify the lot(s) for which of the applicant intends to bid.
2. to provide an evidence of his experience with regard to the services of
the lot(s) for which of the applicant intends to bid. More specifically,
the applicant is requested to provide the following information:
a) Up to five references per lot that the applicant intends to bid for to
substantiate relevant experience with E.ONs requirements. Only references
that relate to contracts which were signed less than five years ago will
be accepted. References should be specific (but not be longer than 10
pages each) and should specify in particular:
Aa) the names of the customers and for each customer a contact person that
can be contacted by E.ON IS;
Bb) the duration of the respective agreement;
cc) the financial magnitude (contract volume) of the respective agreement;
Dd) a description of the role undertaken by the applicant on the
respective reference (e. g. role as a prime contractor or as a
subcontractor);
Ee) a detailed description of scope and volumes with reference to the
description of the lots in Annex B Section 1 Short Description that can
be related back to E.ONs requirements. The applicant should at a minimum,
but not limited to, include the following volume information for each
reference:
Lot 1 - Data center: Number of managed OS Instances and number of managed
SAP instances.
Lot 2 - Managed Workplace: Number of managed desktops/laptops.
Lot 3 - Managed Communications and Collaboration: number of managed
telephony ports and number of WAN locations.
For references related to Lot 1 Data Center it is important to include
references where applicant fulfills the role of service integrator,
including elaboration on the size and scope of this role.
b) In addition to a) the applicant (in case of consortium by each
individual member) shall provide an evidence of the total global volume of
managed services within the last (five years) related to the various scope
components for each of the lots for which the applicant is bidding. The
applicant should at a minimum, but not limited to, include the following
volume information:
Lot 1 - Data center: Number of managed OS Instances and number of managed
SAP instances.
Lot 2 - Managed Workplace: Number of managed desktops/laptops.
Lot 3 - Managed Communications and Collaboration: number of managed
telephony ports and number of WAN locations.
3. to provide supporting evidence regarding his experience with the
transfer of IT staff in similar size and geographies, including two
references not older than five years. The applicant is request to describe
in detail the scope of services, the countries involved, the number of
employees transferred per country. References should be specific,
including client name and a contact person that can be contacted by E.ON
IS.
4. To the extent that the applicant wish to substantiate his technical
capacity according to No. 2 and 3 above by referring to the technical
capacity of a third party, e. g. a parent company or a subcontractor, then
a similar evidence for the relevant third party has to be submitted.
Furthermore, the applicant must prove commanding these resources in
accordance with section 20 para. 3 of the German Utilities Directive.
III.2.4) Reserved contracts: No.
III.3) CONDITIONS SPECIFIC TO SERVICES CONTRACTS
III.3.1) Execution of the service is reservedto a particular profession:
No.
III.3.2) Legal persons should indicate the names and professional
qualifications of the staff responsible for the execution of the service:
No.
SECTION IV: PROCEDURE
IV.1) TYPE OF PROCEDURE
IV.1.1) Type of procedure: Negotiated
Candidates have already been selected: no.
IV.2) AWARD CRITERIA
IV.2.1) Award criteria: The most economically advantageous tender in
terms of the criteria stated in the specifications or in the invitation to
tender or to negotiate.
IV.2.2) An electronic auction will be used: No.
IV.3) ADMINISTRATIVE INFORMATION
IV.3.2) Previous publication concerning the same contract: No.
IV.3.3) Conditions for obtaining specifications and additional documents:
Payable documents: no.
IV.3.4) Time limit for receipt of tenders or requests to participate:
26.1.2010 - 23:59.
IV.3.5) Language(s) in which tenders or requests to participate may be
drawn up: English.
Other: Official language of the tender is English. However, certificates
and official documents issued by judicial or administrative authorities in
Germany may be submitted in German language. Any other official judicial
or administrative documents shall be translated and submitted into German
or English language.
SECTION VI: COMPLEMENTARY INFORMATION
VI.1) THIS IS A RECURRENT PROCUREMENT: No.
VI.2) CONTRACT(S) RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY
COMMUNITY FUNDS: No.
VI.3) ADDITIONAL INFORMATION: Following the pre-selection process, and
subject to the prior signing of the Non Disclosure Agreement, the
short-listed applicants will receive the tender documents by E.ON IS and
will be invited to submit their proposal.
Tenders may be requested to supply additional information and to present
their proposal.
The applicant accepts that the contracting entity will operate the tender
for this bid supported by the electronic platform Emptoris. The
contracting entity expects that the applicant will put any questions re.
the bid, in particular any requests for clarifications to it using the
forms made available through this platform. The contracting entity
reserves the right to make available any such form including its answers
to any applicants.
VI.5) DATE OF DISPATCH OF THIS NOTICE: 4.1.2010.
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