Ausschreibung: Systemdienstleistungen und Unterstützungsdienste 2010/S 3-003102 - D-Hannover
Wartung von Fernmeldeeinrichtungen
Fernsprech- und Datenübertragungsdienste
Systemdienstleistungen und Unterstützungsdienste
Help-Desk
Datendienste
Datennetzverwaltungs- und -unterstützungsdienste
Mit der Datenverarbeitung verbundene Verwaltungsdienste
Computerunterstützung und -beratung
Computernetze
Druckereidienste und verbundene Dienstleistungen des Druckgewerbes
Dokument Nr...: 3102-2010 (ID: 2010010604591425818)
Veröffentlicht: 06.01.2010
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  BEKANNTMACHUNG  SEKTOREN
    Dienstleistungsauftrag
    ABSCHNITT I: AUFTRAGGEBER
    I.1)  NAME, ADRESSEN UND KONTAKTSTELLE(N): E.ON IS GmbH, as provider of
    IT- and telecommunication services for other entities of the E.ON group,
    Humboldtstrasse 33, Kontakt Tim Reuper, 30169 Hannover, GERMANY. E-Mail:
    Vendor.Management@eon.com. Fax +49 51112178-384.
    Internet-Adresse(n):
    Hauptadresse des Auftraggebers: http://www.eon-is.com and
    http://www.eon.com.
    Weitere Auskünfte erteilen: die oben genannten Kontaktstellen.
    Verdingungs-/Ausschreibungs- und ergänzende Unterlagen (einschließlich
    Unterlagen für ein dynamisches Beschaffungssystem) sind erhältlich bei:
    den oben genannten Kontaktstellen.
    Angebote/Anträge auf Teilnahme sind zu richten an: die oben genannten
    Kontaktstellen.
    ABSCHNITT II: AUFTRAGSGEGENSTAND
    II.1)  BESCHREIBUNG
    II.1.6)  Gemeinsames Vokabular für öffentliche Aufträge (CPV): 72250000,
    72300000, 72600000, 72700000, 72510000, 79800000, 72253100, 72315000,
    64210000, 50330000.
       Beschreibung: Systemdienstleistungen und Unterstützungsdienste.
    Datendienste.
    Computerunterstützung und -beratung.
    Computernetze.
    Mit der Datenverarbeitung verbundene Verwaltungsdienste.
    Druckereidienste und verbundene Dienstleistungen des Druckgewerbes.
    Help-Desk.
    Datennetzverwaltungs- und -unterstützungsdienste.
    Fernsprech- und Datenübertragungsdienste.
    Wartung von Fernmeldeeinrichtungen.
    ABSCHNITT IV: VERFAHREN
    IV.3)  VERWALTUNGSINFORMATIONEN
    IV.3.3)  Bedingungen für die Aushändigung von Verdingungs-/Ausschreibungs-
    und ergänzenden Unterlagen:
    IV.3.4)  Schlusstermin für den Eingang der Angebote bzw. Anträge auf
    Teilnahme: 26.1.2010 - 23:59.
    IV.3.5)  Sprache(n), in der (denen) Angebote oder Anträge auf Teilnahme
    verfasst werden können: Englisch.
    Sonstige:Official language of the tender is English. However, certificates
    and official documents issued by judicial or administrative authorities in
    Germany may be submitted in German language. Any other official judicial
    or administrative documents shall be translated and submitted into German
    or English language.
OT: CONTRACT NOTICE  UTILITIES
    Services
    SECTION I: CONTRACTING ENTITY
    I.1)  NAME, ADDRESSES AND CONTACT POINT(S): E.ON IS GmbH, as provider of
    IT- and telecommunication services for other entities of the E.ON group,
    Humboldtstrasse 33, Contact: Tim Reuper, 30169 Hannover, GERMANY. E-mail:
    Vendor.Management@eon.com. Fax +49 51112178-384.
    Internet address(es):
    General address of the contracting entity: http://www.eon-is.com and
    http://www.eon.com.
    Further information can be obtained at: As in above-mentioned contact
    point(s).
    Specifications and additional documents (including documents for a dynamic
    purchasing system) can be obtained at: As in above-mentioned contact
    point(s).
    Tenders or requests to participate must be sent to: As in above-mentioned
    contact point(s).
    I.2)  MAIN ACTIVITY OR ACTIVITIES OF THE CONTRACTING ENTITY: Production,
    transport and distribution of gas and heat
    Electricity.
    SECTION II: OBJECT OF THE CONTRACT
    II.1)  DESCRIPTION
    II.1.1)  Title attributed to the contract by the contracting entity:
    Outsourcing of managed IT infrastructure services related to data center,
    end-user computing and network services within E.ON group.
    II.1.2)  Type of contract and location of works, place of delivery or of
    performance: Services.
    Service category: No 7.
    Main place of performance: expected countries in scope as defined in
    section Annex B (point 5).
    II.1.3)  The notice involves: The establishment of a framework agreement.
    II.1.4)  Information on framework agreement: Framework agreement with
    several operators
    Maximum number of participants to the framework agreement envisaged:3.
    Duration of the framework agreement Duration in months: 66
    Estimated total value of purchases for the entire duration of the
    framework agreement
    Estimated value excluding VAT
    Range: between 2 618 000 000,00 and 3 332 000 000,00 EUR.
    II.1.5)  Short description of the contract or purchase(s): Outsourcing of
    managed IT infrastructure services related to data center (lot 1),
    end-user computing (lot 2) and network services (lot 3) within E.ON group,
    including transfer of staff, third party contracts and assets.
    II.1.6)  Common procurement vocabulary (CPV): 72250000, 72700000,
    72300000, 72600000.
    II.1.7)  Contract covered by the Government Procurement Agreement (GPA):
    No.
    II.1.8)  Division into lots: Yes.
    Tenders should be submitted for: one or more lots.
    II.1.9)  Variants will be accepted: No.
    II.2)  QUANTITY OR SCOPE OF THE CONTRACT
    II.2.1)  Total quantity or scope: Data center, end-user computing and
    network services for approx. 80,000 end-users, across 5,000 sites within
    expected countries in scope as defined in Annex B (point 5).
    II.2.2)  Options: No.
    II.3)  DURATION OF THE CONTRACT OR TIME LIMIT FOR COMPLETION: Duration in
    months: 66 (from the award of the contract).
    INFORMATION ABOUT LOTS
    LOT NO 1
    TITLE Managed Data Center
    1)	SHORT DESCRIPTION: Management of all application platforms incl.
    Server, Storage, Database, Web Serving, Application Serving (including SAP
    Base), File Services, Archiving, Server Based Computing, Identity and
    Access Management Core Services, Enterprise Directory Services, Public Key
    Infrastructure (PKI) Services, Security Backend Services, Job Scheduling,
    Mass Printing, Base Network Services and IT Facility Operations.
    Service Integration, including end to end responsibility and control of
    Service Delivery and Service Support Processes. Management of cross tower
    operational integration.
    2)	COMMON PROCUREMENT VOCABULARY (CPV): 72300000, 72510000, 79800000.
    3)	QUANTITY OR SCOPE: estimated cost excluding VAT:
    Range: between 194 040 000,00 and 201 960 000,00 EUR.
    5)	ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope:
    Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary,
    Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK.
    Volumes:( Specific knowledge required:).
    DC & Technical Room size (populated rack space)(1): sqm ~7.000.
    Supported servers (2): Number of ~9.000.
    Supportes OS (central/decentral): Number of ~10.000.
    Storage (usable capacity): in TByte ~4.150.
    SAP user: Number of ~60.000.
    Productive SAP instance: Number of 200.
    Oracle instances: Number of ~2.100.
    DC locations (DC = datacenter): Number of 3.
    TR1 locations (TR = technical room european backbone): Number of 9.
    TR2 locations (TR = technical room): Number of 124.
    NWR locations (NWR = networkroom with serverassset): Number of 297.
    Number of pages of print per month in the data center as average: Number
    of ~14.000.000.
    FTE impacted by DC tower: 500 to 600 FTE.
    Thereof Germany: 270 to 320 FTE.
    (1) Data Center and Technical Rooms
    (2) incl. associated servers from lot No 2 (Managed Workplace) and lot No
    3 (Managed Connectivity and Communication) Services, e.g. Servers for
    electronic application distribution (central and decentral).
    LOT NO 2
    TITLE Managed Workplace
    1)  SHORT DESCRIPTION:  Management of all office and workplace related IT
    devices and applications (Client, Desktop Applications, Printing,
    IPT-Enddevices, Mobile Devices, Peripherals and Desktop Add-Ons, local LAN
    Patching),
     Service Desk and User Account/Access Management,
     Local hands on services for active network components (HW) and decentral
    server (HW). 1st and 2nd Level support for local server based
    applications.
    2)	COMMON PROCUREMENT VOCABULARY (CPV): 72600000, 72250000, 72253100.
    3)	QUANTITY OR SCOPE: estimated cost excluding VAT:
    Range: between 118 580 000,00 and 123 420 000,00 EUR.
    5)	ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope:
    Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary,
    Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK.
    Volumes:( Specific knowledge required:).
    Desktops: Number of ~46.000.
    Laptops/Tablets: Number of ~46.000.
    Peripherals (Printer) (local and Network): Number of ~20.000.
    Tickets per month: Number of ~70.000.
    Managed applications: Number of ~8.000.
    Locations,client sites: Number of ~2.800.
    Users logon enabled accounts: Number of ~80.000.
    FTE impacted by Managed work place: Number of 700 to 850 FTE.
    Thereof Germany: Number of 300 to 360 FTE.
    LOT NO 3
    TITLE Managed Connectivity and Communication
    1)  SHORT DESCRIPTION:  Management of all communications and
    collaboration environments incl. office and special telephony,
    Audio-/Video-/ Web-Conferencing, Document sharing platforms, Presence
    Awareness & Instant Messaging, Email, Unified Communication Services and
    Telephony Contract Management,
     Management of the whole network infrastructure incl. WAN, Office LAN,
    Remote Access, Internet Access and Network Security.
    2)	COMMON PROCUREMENT VOCABULARY (CPV): 72700000, 72315000, 64210000,
    50330000.
    3)	QUANTITY OR SCOPE: estimated cost excluding VAT:
    Range: between 153 860 000,00 and 160 140 000,00 EUR.
    5)	ADDITIONAL INFORMATION ABOUT LOTS: Expected countries in scope:
    Belgium, Bulgaria, Czech Republic, Italy, France, Germany, Hungary,
    Finland, Netherlands, Denmark, Romania, Slovakia, Spain, Sweden, UK.
    Volumes:( Specific knowledge required:).
    Router: Number of ~2.300 Ports ~52.000.
    Switch: Number of ~6.000 Ports ~260.000.
    Wireless: Number of ~1.400 Ports ~1.300.
    Firewall: Number of ~175 Ports ~1.600.
    LAN Ports: Number of ~300.000.
    Internet capacity (Up): in TByte p.a ~170.
    Internet capacity (down): in TByte p.a. ~350.
    RAS User: Number of ~25.000.
    E-Mail Accounts (Postoffice): Number of ~100.000
    Telephone terminals (IPT): Number of ~68.000.
    Telephone terminals (classical telephony)PBX: Number of ~37.000.
    PMX/PSTN/ISDN Ports (Carrier Landline) : Number of ~6.900.
    WAN sites: Number of 1.300.
    Video conferencing systems: Number of ~250.
    Managed Mobile Contracts: Number of ~200.000.
    FTE impacted by Managed Connectivity and Communication: Number of 230 to
    350 FTE.
    Thereof Germany: Number of 120 to 160 FTE.
    SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
    III.1)  CONDITIONS RELATING TO THE CONTRACT
    III.1.1)  Deposits and guarantees required: The short listed applicants
    might be requested to submit a security for the provision of the services
    like a parental guarantee. Details and prerequisites will be provided for
    in the tender documents.
    III.1.2)  Main financing conditions and payment arrangements and/or
    reference to the relevant provisions regulating them: To be detailed in
    the tender documents.
    III.1.3)  Legal form to be taken by the grouping of economic operators to
    whom the contract is to be awarded: In case of a consortium, a joint
    venture or the like E.ON IS reserves the right to request them to form a
    specific legal form, e. g. a capital company, prior to the contract award.
    III.1.4)  Other particular conditions to which the performance of the
    contract is subject: Yes.
    Confirmations required under this section should be submitted by all
    applicants (in case of consortium by each individual member).
    1. The applicant has to confirm full acceptance of a Non Disclosure
    Agreement. In case that the applicant will qualify for the next stage, he
    will be requested to sign the NDA prior to receiving the tender documents.
    2. The applicant must be a company with a reputation as a provider of
    global services in relation to the respective lot(s), with a solid
    financial balance sheet.
    3. The applicant has to confirm, that he is authorized to sign a contract
    for the lots that he applies for. This authority covers delivery of
    services to all countries in scope of the relevant lot. If not, applicant
    names the legal entity, which will sign the contract.
    4. The applicant has to confirm that he is compliant with the UN Global
    Compact Principles(CR).
    5. The applicant has to confirm that the contract will be subject to
    German law.
    6. The applicant has to confirm that he accepts a five year job guarantee
    for transferring employees in Germany.For further details reference is
    made to Annex B.
    7. The applicant has to confirm that he accepts the transfer of staff in
    accordance with Council Directive 2001/23/EC of 12 March 2001 on the
    approximation of the laws of the Member States relating to the
    safeguarding of employees'' rights in the event of transfers of
    undertakings, businesses or parts of undertakings or businesses.
    III.2)  CONDITIONS FOR PARTICIPATION
    III.2.1)  Personal situation of economic operators, including requirements
    relating to enrolment on professional or trade registers: Information and
    formalities necessary for evaluating if requirements are met: Documents
    and confirmations/statements required under this section should be
    submitted by all applicants (in case of consortium by each individual
    member). Unless otherwise requested in this Contract Notice, all
    information and confirmations have to be provided in writing.
    1. The applicant has to provide the following information: phone no.,
    e-mail address, postal address and a contact person.
    2. The applicant has to provide a certificate (original or duly certified
    copies) of enrolment with the professional or trade register under the
    conditions laid down by the laws of the country in which the applicant is
    established. Furthermore, the applicant has to provide a list of its
    shareholders including their specific interest in it and evidence to such
    facts.
    3. The applicant has to confirm that on the contract signature date he
    will have legal entities or permanent establishments in each of the
    following countries: Germany, United Kingdom, Sweden, Hungary, Czech
    Republic, Slovakia, Romania, Bulgaria, Italy and Netherlands. If this
    requirement is not fulfilled, applicant has to specify for which countries
    he is or will not be compliant.
    4. The applicant has to provide a list for each of the countries under 3.
    where he currently has legal entities or permanent establishments in
    place. Applicant has to include full company name and address.
    Furthermore, applicant has to provide certificates (original or duly
    certified copies) of enrolment with the professional or trade register
    under the conditions laid down by the laws of the country in which the
    respective legal entity is established.
    5. The applicant has to provide a statement that none of its employees and
    directors whose behavior is attributable to the applicant according to
    section 21 para. 2 of the German Utilities Directive
    (Sektorenverordnung) has been the subject of a conviction by final
    judgment for one or more of the reasons listed in section 21 para. 1 No. 1
    to 7 of the German Utilities Directive or comparable reasons of other
    jurisdictions.
    6. The applicant has to provide a statement according to which the
    applicant is not in any of the situations mentioned in section 21 para. 4
    No. 1 to 5 of the German Utilities Directive.
    III.2.2)  Economic and financial capacity: 1. The applicant has to provide
    an evidance for his financial ability to undertake the project in relation
    to the anticipated contract scope by the provision of (in case of
    consortium by each individual member):
    a) the three most recent annual reports of the applicant and, if
    applicable, of the company group to which applicant belongs and/or of
    applicants ultimate parent, including a balance sheet, profit and loss
    statements and any related documents published by the applicant.
    b) credit worthiness by submitting bank references;
    c) supporting evidence from a reputable independent international market
    research organisation that confirm the applicants market leadership
    position in each specific lot;
    d) statements regarding aa) applicants and bb) applicants group company
    annual turnover for the last three years and separately, the turnover in
    relation to the respective(e) lot(s) to which applicant intends to bid.
    The applicant has to provide the data for his operations both globally and
    for the revenues it has generated within the member countries of the
    European Community.
    2. The applicant (in case of consortium by each individual member) has to
    substantiate the actual number of employees in each of the countries in
    scope allocated according to the different lots for which applicant
    intends to bid.
    3. To the extent that the applicant wish to substantiate his economic and
    financial capacity according to No. 1 and 2 above by referring to the
    economic and financial capacity of a third party, e. g. a parent company
    or a subcontractor, then a similar evidence for the relevant third party
    has to be submitted. Furthermore, the applicant must prove commanding
    these resources in accordance with section 20 para. 3 of the German
    Utilities Directive.
    III.2.3)  Technical capacity: Information and formalities necessary for
    evaluating if requirements are met: The applicant (in case of consortium
    by each individual member) is requested to.
    1. specify the lot(s) for which of the applicant intends to bid.
    2. to provide an evidence of his experience with regard to the services of
    the lot(s) for which of the applicant intends to bid. More specifically,
    the applicant is requested to provide the following information:
    a) Up to five references per lot that the applicant intends to bid for to
    substantiate relevant experience with E.ONs requirements. Only references
    that relate to contracts which were signed less than five years ago will
    be accepted. References should be specific (but not be longer than 10
    pages each) and should specify in particular:
    Aa) the names of the customers and for each customer a contact person that
    can be contacted by E.ON IS;
    Bb) the duration of the respective agreement;
    cc) the financial magnitude (contract volume) of the respective agreement;
    Dd) a description of the role undertaken by the applicant on the
    respective reference (e. g. role as a prime contractor or as a
    subcontractor);
    Ee) a detailed description of scope and volumes with reference to the
    description of the lots in Annex B Section 1 Short Description that can
    be related back to E.ONs requirements. The applicant should at a minimum,
    but not limited to, include the following volume information for each
    reference:
    Lot 1 - Data center: Number of managed OS Instances and number of managed
    SAP instances.
    Lot 2 - Managed Workplace: Number of managed desktops/laptops.
    Lot 3 - Managed Communications and Collaboration: number of managed
    telephony ports and number of WAN locations.
    For references related to Lot 1  Data Center it is important to include
    references where applicant fulfills the role of service integrator,
    including elaboration on the size and scope of this role.
    b) In addition to a) the applicant (in case of consortium by each
    individual member) shall provide an evidence of the total global volume of
    managed services within the last (five years) related to the various scope
    components for each of the lots for which the applicant is bidding. The
    applicant should at a minimum, but not limited to, include the following
    volume information:
    Lot 1 - Data center: Number of managed OS Instances and number of managed
    SAP instances.
    Lot 2 - Managed Workplace: Number of managed desktops/laptops.
    Lot 3 - Managed Communications and Collaboration: number of managed
    telephony ports and number of WAN locations.
    3. to provide supporting evidence regarding his experience with the
    transfer of IT staff in similar size and geographies, including two
    references not older than five years. The applicant is request to describe
    in detail the scope of services, the countries involved, the number of
    employees transferred per country. References should be specific,
    including client name and a contact person that can be contacted by E.ON
    IS.
    4. To the extent that the applicant wish to substantiate his technical
    capacity according to No. 2 and 3 above by referring to the technical
    capacity of a third party, e. g. a parent company or a subcontractor, then
    a similar evidence for the relevant third party has to be submitted.
    Furthermore, the applicant must prove commanding these resources in
    accordance with section 20 para. 3 of the German Utilities Directive.
    III.2.4)  Reserved contracts: No.
    III.3)  CONDITIONS SPECIFIC TO SERVICES CONTRACTS
    III.3.1)  Execution of the service is reservedto a particular profession:
    No.
    III.3.2)  Legal persons should indicate the names and professional
    qualifications of the staff responsible for the execution of the service:
    No.
    SECTION IV: PROCEDURE
    IV.1)  TYPE OF PROCEDURE
    IV.1.1)  Type of procedure: Negotiated
    Candidates have already been selected: no.
    IV.2)  AWARD CRITERIA
    IV.2.1)  Award criteria: The most economically advantageous tender in
    terms of the criteria stated in the specifications or in the invitation to
    tender or to negotiate.
    IV.2.2)  An electronic auction will be used: No.
    IV.3)  ADMINISTRATIVE INFORMATION
    IV.3.2)  Previous publication concerning the same contract: No.
    IV.3.3)  Conditions for obtaining specifications and additional documents:
    Payable documents: no.
    IV.3.4)  Time limit for receipt of tenders or requests to participate:
    26.1.2010 - 23:59.
    IV.3.5)  Language(s) in which tenders or requests to participate may be
    drawn up: English.
    Other: Official language of the tender is English. However, certificates
    and official documents issued by judicial or administrative authorities in
    Germany may be submitted in German language. Any other official judicial
    or administrative documents shall be translated and submitted into German
    or English language.
    SECTION VI: COMPLEMENTARY INFORMATION
    VI.1)  THIS IS A RECURRENT PROCUREMENT: No.
    VI.2)  CONTRACT(S) RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY
    COMMUNITY FUNDS: No.
    VI.3)  ADDITIONAL INFORMATION: Following the pre-selection process, and
    subject to the prior signing of the Non Disclosure Agreement, the
    short-listed applicants will receive the tender documents by E.ON IS and
    will be invited to submit their proposal.
    Tenders may be requested to supply additional information and to present
    their proposal.
    The applicant accepts that the contracting entity will operate the tender
    for this bid supported by the electronic platform Emptoris. The
    contracting entity expects that the applicant will put any questions re.
    the bid, in particular any requests for clarifications to it using the
    forms made available through this platform. The contracting entity
    reserves the right to make available any such form including its answers
    to any applicants.
    VI.5)  DATE OF DISPATCH OF THIS NOTICE: 4.1.2010.
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